Aladdin MemoHASP dongles are now referred to as Sentinel HASP or more recently Sentinel LDK keys. A Sentinel HASP security key or dongle is a small chip that attaches to a USB port on the PC. The dongle enables you to run a standalone version of FactSage. When attached the dongle red light (or led) should glow constantly. Sometimes it takes a few minutes for the led to light up.

For FactSage to access the Sentinel HASP dongle special drivers (files) must be installed on the PC. Failure to install the most recent drivers may cause errors such as:

• the dongle red light (led) refuses to light up
• the dongle red light (led) keeps blinking and refuses to glow constantly

• "Failed to Start Aladdin Device drivers - Failed to start a service in the Service Control Manager Database ...."
• "User has no access to registry - 0x2010000 0x0 0x0"
• "Operating system not supported"

If FactSage 7.0 (or more recent) is installed on the PC all the necessary files are included in the FactSage package. In this case go to 2. Install the Sentinel HASP drivers using FactSage 7.0 (or more recent). .

1. Install the Sentinel HASP drivers using FactSage 6.4 (or earlier)

The dongle drivers distributed with FactSage 6.4 (or earlier) are outdated and should be replaced. You are going to download the most recent drivers and manually install them on the computer.

Please log-in under the account with Administrator privileges on your PC while performing the tasks below:

• 1.1 Download the zip file Sentinel_LDK_Run-time_cmd_line.zip
  approx. size 15 MB.

• 1.2 Locate Sentinel_LDK_Run-time_cmd_line.zip in your 'Downloads' folder and extract the file haspdinst.exe to a separate folder (for example c:\Temp). Do not run/execute anything at this time!

• 1.3 Download the zip file http://www.crct.polymtl.ca/dl/haspdinst_bats.zip
  Extract the files INSTALL.BAT, REMOVE.BAT and STATUS.BAT to the folder where you stored haspdinst.exe (c:\Temp).

• 1.4 Disconnect any local HASP key/dongle.

• 1.5 Disconnect the network cable and disable the wireless LAN connections if applicable. This will isolate the computer from the network and the Internet and protect against viruses and malware infections if the antivirus and the firewall are temporarily disabled.

• 1.6 Make sure you logged in as administrator, if possible temporarily disable any protection software such as antivirus and firewall.

• 1.7 Navigate to the folder where you extracted the files (e.g. c:\Temp) and run REMOVE.BAT in order to remove any old installation.
  

  When you get the request "Do you want to allow the following program to make changes to this computer: Sentinel LDK, SafeNet Inc." - click on "Yes".
  

  You will get the message "Please wait ..." and then "Operation successfully completed" possibly after several minutes.
  

• 1.8 Reboot the computer.

• 1.9 Now run INSTALL.BAT in order to install the drivers. This may take several minutes.

• 1.10 Connect the dongle and see if the red light (LED) is on. It may take a while to light, then blink a while and then finally glow constantly.

  1.11 To check the status of the drivers run STATUS.BAT and you should see the display Installed Package Drivers 6.64 ... with hasplas.exe 16.0 and hardlock.sys 3.85 loaded.

• 1.12 If the dongle drivers have been successfully installed :
  • turn on the antivirus and firewall that were disabled earlier
  • reconnect the network cables or the wireless LAN connections to connect the computer again to the network and the Internet

• 1.13 If you experience problems go to 3. Errors while installing drivers

2. Install the Sentinel HASP Drivers using FactSage 7.0 (or more recent)

The Sentinel HASP Drivers are included in the FactSage 7.0 (or more recent) package :
• FactSage 7 - How to Install the Sentinel HASP Drivers

• FactSage 7 - Status of the FactSage Dongles

For more information run FactSage 7.0 (or more recent) and click on 'Tools > Sentinel Security Key ...'.

3. Errors while installing drivers

For any errors while installing the drivers:

• Open Control Panel > Programs and features and uninstall any HASP-based programs.

• Open Task Manager by right-clicking the taskbar (or by pressing Ctrl+Shift+Esc) and then clicking Start Task Manager. Select the Services window and stop any service (mouse-right-click > Stop Service) which starts with "Sentinel HASP", "Hasp", or "HLServer"

• Erase any aks*.* files, "hardlock.sys" and "haspnt.sys" from "c:\windows\system32\drivers". In 64 Bit OS check for these files in the folder: "c:\windows\sysWOW64\..."

• Change Device manager drivers:

  • Open Control Panel > System

  • Go to the Device Manager

  • Select the menu "View > Show hidden devices"

  • Expand the part "Non-Plug and Play Drivers"

  • Uninstall (right-click) each of the following if they exist: "Hardlock", "Haspnt", "HASP fridge".

  • Reboot the computer

  • Try again to uninstall (1.7 or 2.4) and then to install (1.9 or 2.6) the drivers.

For more information go to the SafeNet Admin Control Center Help at http://localhost:1947 for real time Diagnostics for Sentinel License Manager and other options.